1 - Generalities
Products are generally delivered to the address indicated during the order process.
2 - Delivery country
SARL CANTE delivers its product to the following countries.
France (Métropolitan)
Following member States of the European Union:
Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, United Kingdom.
Following other States:
Switzerland, Canada, USA
3 - Delivery costs
4 - Shipping time
The allocated time is calculated based on working days.
The times given are worked on an average and include handling, preparation and expedition of your order. The time is counted from the day of order validation. In addition to this you must add the courier's delivery time on top.
If the time delay is surpassed and the order has still not left our workshop the order can be cancelled. In order to cancel an order at this late stage simply contacts our customer services.
If you have multiple orders then the delivery time will be based on the article that takes the longest to make/prepare.
Sarl CANTE reserves the right to divide the order into separate smaller orders with different delivery times, at no extra charge to the client.
5 - Delivery time
The item(s) ordered are delivered by an independent courier and any delivery times are indicated at the time the item leaves our workshop.
6 - Express Delivery
Upon request, Sarl CANTE can ship your order with specific services. This specific delivery will be made at your own expences.
7 - Checking on delivery
You must check and verify your order on receipt of delivery and BEFORE signing the delivery confirmation with the courier.
You, or someone authorized by you, must write any comments or details of any anomalies on the delivery form next to your signature. Equally you must write to us within 3 days of receipt of your order (via recorded post) to tell us about any anomalies or problems with your order. Please send your letter to us at;
Sarl CANTE
5 Rue de la Huchette
79300 Bressuire
FRANCE
If it is necessary to return your item(s) to us you must request the return via our customer services department
Any claim for return outside of these guidelines will not be accepted. Any returns must be returned in their original packaging.
If at the time of delivery, the packaging is damaged, torn, or open you are obliged to verify the condition of the item(s). If damaged in any way you must absolutely REFUSE to accept the parcel and make a note as to the reason why on the delivery advice slip.
The damaged article must be returned to us even if it is completely destroyed or broken. On receipt of the damaged article we will either supply you with a replacement, a credit note or a reimbursement - following your advice. You must not under any circumstances throw the item(s) away.
8 - Responsibility
The company SARL CANTE cannot be held responsible for any delays or failure to execute the sale contract due to problems within the postal company; strikes, transportation, floods or fires etc.
The decision to buy a product is the sole responsibility of the client, errors, notably with sizing is not the responsibility of the company and is not reason enough to receive a refund. Refunds will be awarded in the case of non-conformity and/or defects.
In case of non-delivery of your order or part of your order you have up to a maximum of 6 months (starting from the date the order leaves our workshop) to claim. Beyond the 6 months limit we will not accept any claim.
9 - Packages non delivered/accepted
Packages not given to the end-recipient for the following reasons; NKAA, not collected, refused, transport issues, damage...
9.1- Returns due to NKAA (Not Known At Address)
These are packages returned by the delivery service as the recipient is not known at the marked address.
After receipt and acceptance of such a package by our returns department we will suggest that we try to resend the package and re-confirm the address. If this is not possible then we will issue you with a credit note which will be credited to your customer account within 48hours following receipt of your package. If you choose to be reimbursed a cheque for the value of your product will be sent to you within 15days following receipt of your package.
9.2 - non-claimed package returns
These are packages returned to us as they have not been collected by the recipient from the post office within the stipulated time limit.
After receipt and acceptance of such a package by our returns department we will suggest that we try to resend the package and re-confirm the address. If this is not possible then we will issue you with a credit note which will be credited to your customer account within 48hours following receipt of your package. If you choose to be reimbursed a cheque for the value of your product will be sent to you within 15days following receipt of your package.
9.3- returns of refused packages
Packages are refused on the grounds that they have been opened, tampered with or damaged. If the package has been damaged, torn, opened etc you must absolutely refuse to accept the package and contact us to inform us. If the delivery service used is 'La Poste or equivalent national postal service' you must ask to declare the damage officially at the time of refusal. Once we have received and accepted your package, we will resend the same product to you or we will exchange it for a similar product with equivalent characteristics... this is subject to the nature of your order and to stock availability.
If you choose to be reimbursed, a cheque for the value of your product plus the cost of postage will be sent to you within 15days following receipt of your package.
9.4- returns of damaged/spoiled products
Généralités:
Packages are returned due to spoiling or damage; opened packages, evidence of 'shock' or 'damage' and empty packages.
Once we have received and accepted your package, we will resend the same product to you or we will exchange it for a similar product with equivalent characteristics….this is subject to the nature of your order and to stock availability.
If you choose to be reimbursed, a cheque for the value of your product plus the cost of postage will be sent to you within 15days following receipt of your package.
10 - Return rights : Procedure and general return conditions
In order to enable us to treat your return request with optimal efficiency you must first make a request to return your item(s), this request must be made as soon as possible as different time scales are to be respected – please refer to point 7 onwards.
Once you have received our agreement to accept your package then you must return it to us within 15 days. If you exceed this time limit the package will be refused. We advise you to send the package using a recorded tracker service so that if there are any problems with the delivery you may track the package and if necessary launch an inquiry into any problems or delays. Please note that any packages sent to us by you are YOUR responsibility.
Please ensure that you include your contact details and your customer number with your package.
NB: on receipt of the package we will verify that it conforms to the description. If it does not conform then it will be returned to you at your cost. We will verify that the reason for the return corresponds with the piece; we reserve the right to notify you by email of any changes.
